Beyond the Basics: Building Confidence and Competence in Immediate Life Support
By: Irene Raidis Intog, RN
Emergencies have a way of catching people off guard. In those moments, training matters, but confidence matters just as much. With this in mind, our organization recently held a Basic Life Support (BLS) training for caregivers and transportation drivers titled “Beyond the Basics: Building Confidence and Competence in Immediate Life Support.”
The session was moderated by Ms. Irene Raidis Intog, RN, whose calm presence and clear direction set the tone for a focused and engaging learning experience. Her guidance helped ensure that the session flowed smoothly, allowing participants to ask questions, share experiences, and stay actively involved throughout the day.
The training was led by Ms. Nada Sattar, Nurse Educator from Prime Care, who brought the topic to life through practical explanations and real-world examples. Rather than simply teaching steps and protocols, she emphasized the “why” behind every action, reminding participants that early recognition and timely response can save lives.
Participants learned how to identify emergency situations quickly and activate the appropriate emergency response without hesitation. They were guided through high-quality CPR techniques and the proper use of an automated external defibrillator (AED), when available. Equal importance was given to providing safe, supportive care to both adults and children while waiting for emergency medical services to arrive.
One of the most meaningful parts of the activity was the return demonstration. Each participant had the opportunity to practice the skills hands-on, receive feedback, and build confidence in a supportive environment. For many, this was the moment when theory turned into readiness, and uncertainty was replaced with assurance.
The active participation of both caregivers and transportation drivers reflected their shared sense of responsibility and dedication to safety. More than a training requirement, the activity served as a reminder that every role in the organization plays a part in protecting life.
Through “Beyond the Basics: Building Confidence and Competence in Immediate Life Support,” the organization continues to invest in its people, strengthening not only their skills but also their confidence to respond when it matters most.
